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7kzbd collects only the account and transaction data needed to keep your wallet connected and your session running. Access to this platform and its data practices depends on your local law and eligible regions — this policy sets out exactly what we hold, why we hold it, and what you can do about it.
When you open an account with us, we collect the details you submit during registration: your name, contact information and the credentials you choose. When you make a deposit or withdrawal through Rocket or Upay, we record the transaction reference, amount and status so that your account wallet reflects the correct balance. We do not store full mobile banking credentials on our servers; the payment rail handles authentication on its own platform. We also collect session data — device type, browser, IP address and pages visited — to maintain security and detect unusual activity on your account. This data is not sold to third parties and is not used for purposes outside account operation and support. Cookies are used to keep your session active and remember your login state across pages. You can manage cookie preferences in your browser settings; switching off functional cookies may affect how your account page loads. Any data shared with payment processors like Rocket and Upay is limited to what those processors need to complete the transaction. We retain your account data for as long as your account remains active and for the period required under applicable regulations in the jurisdictions where we operate.
This policy covers data processed directly by 7kzbd across the account registration flow, wallet transactions and session activity. It does not extend to third-party services you reach from our platform — including payment processors, studio game servers or external links. Each of those carries its own data terms. Whether this policy applies to your specific use depends on your local law and the eligible regions we serve.
Data collected at login and during account management — email, device identifiers and session tokens — falls inside this policy. We process this data to authenticate you and keep your account secure against unauthorised access.
Transaction references generated when you use Rocket or Upay are recorded in your account history. This data is inside our policy scope; the payment processor's own handling of your mobile banking credentials falls outside it.
Pages you visit, game lobby sections you open and session duration are logged for security and performance monitoring. This is inside the policy. Game outcome data processed by the studio's server is outside our direct scope.
External links, game studios and payment platforms operate under their own privacy terms. We do not control those terms. Checking the policy of any third-party service you connect with is your responsibility and theirs — not ours.
You have concrete actions available to you under this policy, and none of them require you to raise a formal legal complaint first. The most direct route is to log in and check your account dashboard, where your registered details, transaction history and notification preferences are all visible. If a Rocket or Upay transaction reference appears incorrect, you can flag it from the transaction record screen — include the reference number and the date so our support team can locate it quickly. Correcting personal details like your contact number or email address is done through the account settings section; follow the fields and verification steps shown there. If you want to understand what data we hold about you, raise a data enquiry through the published support route — the contact path is listed in the Support section on this page. We aim to respond to data-related queries through the same channel where they are submitted. Closing your account does not result in immediate deletion of all records; retention periods apply as set out in our data handling terms.
Log in and open your account dashboard to see the personal details, transaction history and device sessions we hold for your profile. Rocket and Upay transaction references appear in the history tab with their status and date.
Account settings let you update your contact information. Follow the on-screen verification steps shown after you submit a change. If a field is locked, raise a correction request through the support contact route.
Use the published contact route on this page to submit a data enquiry. Include your registered account identifier and a clear description of what you are asking about so we can locate the right records without delay.
For account-level concerns that go beyond self-service settings — including questions about what data is retained after account closure — contact us through the routes listed in the Support section below.
If you have a question specifically about this privacy policy — how your data is used, a transaction record discrepancy or a request to review your account data — use one of the contact routes published on the site. We do not publish operating hours or response-time commitments here because those details are shown in the live support section of your account. Use the route that matches the nature of your query.
The live chat widget on the site connects you to the support team. Use it for urgent queries about your account data or a Rocket or Upay transaction reference that looks incorrect.
Send data-related questions to the published support email address shown in your account's help section. Include your account identifier and the specific data point or transaction reference you are asking about.
The help section inside your account lists published guidance on data requests, account correction steps and how to close your account. Check it before contacting support — many data questions are answered there.
Data security and retention are not abstract commitments here — they have direct effects on your account wallet and transaction history. We apply access controls so that only the account functions requiring your data can retrieve it. Retention periods are set by operational need and any applicable regulatory requirements in the jurisdictions where we are active; we do not hold data longer than those periods require.
Your login credentials are stored in hashed form. Session tokens expire after inactivity. If we detect an access pattern inconsistent with your usual device or location, the session is flagged for review before further account actions are permitted.
Functional cookies keep your session active across pages. Analytics cookies record aggregate browsing behaviour to help us maintain site performance. You can adjust cookie preferences in your browser; turning off functional cookies may affect account page behaviour.
Rocket and Upay transaction references are retained in your account history for the period required under our operational terms. You can view these records at any time from the transaction history tab inside your account dashboard.
To request a correction or ask about data we hold, use the contact routes listed in the Support section. Provide your account identifier and a clear description of the change or query. We process requests through the same channel you use to submit them.
These questions address what we collect, how your transaction data is handled and what actions you can take under this policy. If your question is not answered here, use the contact routes in the Support section above.
At registration we collect your name, contact details and the login credentials you set. We also record the device and browser you used to open the account. We do not collect financial credentials directly — payment authentication is handled by Rocket or Upay on their own platforms.
Yes. Log in and open the transaction history tab in your account dashboard. Every Rocket and Upay deposit or withdrawal reference is listed there with its date and status. If a record looks wrong, flag it through live chat or email support with the reference number.
We share data only with processors that need it to complete a specific function — for example, Rocket or Upay receiving a transaction reference to process a payment. We do not sell your data to third parties or pass it to advertisers. Each processor operates under its own data terms.
Closing your account does not immediately delete all records. Retention periods apply based on operational requirements and applicable regulations in the jurisdictions where we are active. The specific period is set out in our full data retention terms, accessible through your account help section.
Open account settings while logged in and update the relevant fields. Follow the on-screen verification steps shown after you submit the change. If a field is locked and cannot be edited directly, contact support through live chat or email and include your account identifier with the correction request.
This policy covers data processed by 7kzbd. Whether it applies to your use of the platform depends on your local law and the eligible regions we serve. If you are uncertain about your eligibility, check with your local legal framework before accessing the platform or submitting personal data.